FAQ

If you are experiencing acute or chronic pain or discomfort feeling, you need to see the physio. There is likely an underlying issue causing the pain and can be diagnosed and treated by physio.

No, you do not need a referral for a private consulation. 

However, Worker's Compensation, Veteran's Affair, Enhanced Primary Care (EPC), and Compulsory Third Party (CTP) etc. require a referral from your GP.

You may be eligible for up to five allied health sessions per calendar year under Chronic Disease Management Plan (previously Enhanced Primary Care Plan or EPC), partly covered by medicare. A small gap is payable in most cases, and your rebate is typically paid later the same day. You will need a referral from your GP. 

Yes, you can claim on the spot! Please be aware that the amount covered will vary depending upon your level of cover. 

- Any relevant medical information including X-rays, MRIs, medical or operation reports etc.

- Comfortable clothing in the form of shorts and a singlet.

- Your health fund and/or medicare card if you need to claim your benefit.

Treatment time will be generally approximately 30 minutes. 

Generally, you will attend physiotherapy until you have reached the specified goals put in place from both you and your physio. As time progresses, your appointments will be fewer and further between. Stopping early can result in regression and aggravation of the injury. 

Yes, we take both children and adults on the National Disability Insurance Scheme. Please contact us to speak to a treating therapist and we can discuss the best option to accommodate you. 

We have a 24 hour cancellation/no show policy.

If you need to change or cancel your appointment, please respect our time and give us at least 24 hrs notice. This allows us to offer the time to other families waiting for a physiotherapy appointment. Full fee will be applied to missed or cancelled appointments if less than 24 hours notice is given.